Privacy Policy

Account and contact data: When you contact BigGrower, book a meeting, or use our services, we may collect information such as your name, email address, company, role, phone number, and related business contact details.

Website and service usage data: We may collect technical data such as IP address, browser type, device identifiers, pages viewed, log data, and usage patterns to operate and secure our website and services.

Operational data: In deployments of the BigGrower platform, we may process task assignments, work progress, activity data, alerts, timestamps, greenhouse zones, device status, and related operational records.

Location data: Where the platform is configured to support location-based workflows, we may process location data from worker devices during the relevant working context.

Worker activity data: Growatch and related tools may process activity signals needed to coordinate tasks, report progress, send alerts, and support safety workflows. The exact data collected depends on the customer deployment and configuration.

We use personal information to provide and improve BigGrower, manage accounts, communicate with users and prospective customers, provide support, secure our systems, and comply with legal obligations.

Operational, location, and worker activity data are used to coordinate tasks, provide real-time location and progress tracking, generate alerts, evaluate greenhouse workflows, and help supervisors make better operational decisions.

We may use aggregated or de-identified information to understand product performance and improve our services, provided it does not identify an individual worker or user.

Marketing communications are sent only where permitted by applicable law, and recipients can opt out at any time.

When BigGrower is used in a workplace, the employer or greenhouse operator is responsible for informing workers about the deployment, the categories of data processed, the purposes of processing, who can access the data, retention periods, and the rights available to workers.

BigGrower should be configured for legitimate working contexts and operational purposes. It is not intended for unrestricted personal monitoring outside the relevant work setting.

Access to worker data should be limited to authorized personnel who need it for operational, safety, support, or compliance purposes.

For deployments in the European Economic Area, customers may need to complete a data protection assessment, and where required a data protection impact assessment, before using wearable or worker-tracking functionality.

We may share personal information with service providers who help us provide and improve our services, such as hosting providers, analytics platforms, customer support tools, and communication providers.

In customer deployments, operational data may be made available to the customer organization according to the access roles and settings agreed for that deployment.

We may disclose information if required by law, to respond to lawful requests from public authorities, or to protect the rights, safety, and security of BigGrower, our users, customers, or others.

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Access to production systems and customer data is restricted to authorized personnel and service providers with a legitimate need to access it.

No method of transmission over the internet or electronic storage is 100% secure, but we work to maintain safeguards appropriate to the nature of the data and the risks involved.

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Customer deployment data is retained according to the applicable service agreement, customer configuration, legal requirements, and operational needs.

When data is no longer needed, we delete it or anonymize it in accordance with our retention practices.

Depending on your location, you may have the right to access, correct, delete, object to, or restrict certain processing of your personal information. You may also have the right to request portability of your data.

If your data is processed as part of a workplace deployment, you may need to contact your employer or the relevant greenhouse operator first, as they may be the controller of that data.

If you wish to exercise your rights or have questions about our use of personal information, please contact us using the information provided below.

We may update this Privacy Policy from time to time. Any changes will be effective when posted on this page.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at hi@biggrower.ai